Sweet Audio Media Refund & Returns Policy

At Sweet Audio Media, we offer digital distribution and related services through yearly subscription-based plans. Due to the nature of digital services, we follow a strict no refund policy, except in cases where required by applicable law or under certain exceptional circumstances.

1. Digital Services & Non-Refundable Nature

All purchases on Sweet Audio Media are for intangible digital services. These include but are not limited to:

• Artist or Label dashboard access
• Music/video distribution to DSPs
• Metadata management, Content ID & monetization setup
• Publishing and royalty services
• Playlist pitching and CRBT (Caller Tune) activation

Once a subscription is activated or services have been initiated, no refund will be provided.

Important: If, due to any technical reason, the subscription is not activated after your payment, we will issue a full refund within 5 to 7 days. Post approval, we will process the refund within 3 to 5 business days and it will be credited to the original payment method within 5 to 7 business days.

2. Exceptions to the No-Refund Policy

Refunds may be considered only under the following exceptional circumstances:

• Duplicate payment due to a technical error (after verification)
• Failure to deliver any promised service within 30 days of confirmed payment, provided the user has submitted all required content and documents
• Accidental purchase of a wrong plan reported within 24 hours (and before any content is submitted for distribution)

In such cases, please contact us at support@sweetaudiomedia.com with your order ID and payment details.

3. Subscription Cancellation

You may cancel your subscription at any time. However:

• No partial or full refund will be issued upon cancellation.
• Your dashboard access and distribution services will remain active until the end of your billing cycle (1 year from purchase).
• After expiration, your account will move to inactive status, but previously distributed content will remain live on platforms unless removed by request.

4. Chargebacks & Disputes

If you initiate a payment dispute or chargeback through your bank or payment provider:

• Your account may be suspended during the investigation.
• Any services rendered or content already distributed may be taken down from all platforms.
• If the chargeback is found to be invalid, your account may be blacklisted.

5. Refund Request Process

If you believe you qualify for a refund under exceptional circumstances:

• Contact our support team at support@sweetaudiomedia.com within 7 days of the transaction
• Provide your transaction ID, account details, and detailed explanation of the issue
• Allow 5-10 business days for investigation and response
• Refund decisions are final and at the sole discretion of Sweet Audio Media

6. Refund Processing Time

If a refund is approved:

• Processing time: 3-5 business days after approval
• Refunds will be processed through the original payment method
• Bank transfer refunds may take additional 5-7 business days
• International transactions may take longer due to banking procedures

7. Nature of Digital Services

Our services are digital and intangible in nature. Once music distribution begins or access is granted to platforms and tools, the services have been delivered. Unlike physical products, digital services cannot be "returned" once accessed or utilized.

8. Contact for Support

If you believe you are eligible for a refund or have issues with your subscription:

Email: support@sweetaudiomedia.com
Website: https://sweetaudiomedia.com

We aim to resolve any concerns fairly and professionally.

Additional Business Protection Terms

Service Delivery Confirmation: By using our services, you acknowledge that digital music distribution and related services begin immediately upon activation and cannot be returned in a physical sense.

Account Misuse: Accounts terminated due to violation of our Terms of Service, fraudulent activity, or misuse of our platform are not eligible for any refunds.

Liability Limitation: In exceptional cases where refunds are provided, the maximum refund amount shall not exceed the fees paid for the specific service in question within the preceding 30 days.

Legal Compliance: This policy does not affect your statutory consumer rights under applicable law. If local consumer protection laws provide additional refund rights, those rights remain in effect alongside this policy.